Shipping Policy

At Fastway Trade, we strive to provide you with the best shopping experience, including fast, reliable, and affordable shipping. Below are the details of our shipping process to help you better understand our delivery services.

1. Shipping Locations
We currently offer shipping to all EU countries. If you reside outside of the EU, please contact us for more information on shipping availability.

2. Delivery Timings
We aim to deliver your products as quickly as possible. Our standard delivery windows are as follows:

• Morning Delivery: 8:00 AM - 10:30 AM
• Midday Delivery: 10:30 AM - 12:30 PM
• Evening Delivery: 4:00 PM - 7:00 PM

3. Free Delivery Offer

• We offer free delivery for orders above €50.
• Orders under €50 will incur a standard shipping fee, which will be calculated during checkout based on the delivery address.

4. Processing Time

• All orders are typically processed within 1-2 business days of receiving payment.
• Orders placed on weekends or holidays will be processed on the next business day.

5. Shipping Costs

• Shipping costs are based on the weight and size of the order and the delivery location. You will be able to review the shipping cost at checkout before confirming your order.
• For orders over €50, shipping is free. For orders under €50, shipping charges will apply, which will be displayed before checkout.

6. Delivery Times

• Delivery times vary depending on your location. Typically, deliveries within the EU take 3-7 business days after the order is shipped.
• International shipping may take longer depending on customs and local delivery services.

7. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s status.
• You can track your order through the shipping carrier's website or directly on our site using the tracking number.

8. Shipping Delays

• While we make every effort to ensure timely delivery, certain external factors such as weather, customs clearance, or carrier delays may cause delays.
• Fastway Trade is not responsible for delays caused by external circumstances, but we will always do our best to keep you informed of any issues.

9. Damaged or Lost Shipments

• If your order arrives damaged or is lost in transit, please contact us immediately. We will initiate an investigation with the shipping carrier and provide assistance in resolving the issue.
• For damaged items, we may offer a replacement or refund depending on the situation.

10. Multiple Shipments

• If your order includes multiple items, they may be shipped in separate shipments based on product availability and size.

11. Customs and Duties

• International customers (outside the EU) may be responsible for customs duties, taxes, or import fees upon delivery. These charges are determined by the customs authority in the destination country.
• Fastway Trade is not responsible for customs charges or delays caused by customs.

12. Address Accuracy

• Please ensure that your shipping address is correct at the time of order. Fastway Trade cannot be held responsible for incorrect or incomplete addresses provided at checkout.

13. Contact Us
If you have any questions or concerns about shipping or your order, please contact us:

• Email: support@fastwaytrade.com
• Phone: +30-6942412110
• WhatsApp: +49-15146397040

Thank you for choosing Fastway Trade! We are committed to delivering your products as quickly and safely as possible.