Return Policy

At Fastway Trade, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return policy that ensures you can return most items in their original condition. Please review our return policy below for more details.

1. Eligibility for Returns

• You can return most products within 14 days of receiving your order.
• The item must be in original, unused condition, with all tags, packaging, and accessories intact.
• Products that are damaged, used, or altered will not be accepted for return.

2. Non-returnable Items
The following items are non-returnable:

• Personalized or custom-made products.
• Products on sale or promotional items (unless otherwise specified).
• Opened or used hygiene products, including cosmetics, skincare, and food items.

3. How to Return an Item
To return an item, please follow these steps:

• Step 1: Contact our customer support team at [Your Email Address] or [Your Phone Number] within 14 days of receiving your order to request a return authorization.
• Step 2: Provide your order number, the product(s) you wish to return, and the reason for the return.
• Step 3: Once your return request is approved, you will receive detailed instructions on how to return your item.

4. Shipping for Returns

• You are responsible for the return shipping costs, unless the item is damaged, defective, or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds and Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable, except in cases where we sent a damaged or incorrect item.

6. Exchanges

• If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the item you wish to receive.
• We cannot guarantee that the exchanged item will be available, as stock may change.

7. Damaged or Incorrect Items

• If you receive an item that is damaged, defective, or not what you ordered, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and issuing a replacement or refund.

8. Final Sale Items
Certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly marked on the product page.

9. International Returns
For international returns, please follow the same process outlined above. International customers are responsible for return shipping costs and any customs fees or import duties that may apply.

10. Contact Us
If you have any questions or need assistance with a return, please contact our customer service team at:

• Email: support@fastwaytrade.com
• Phone: +30-6942412110
• WhatsApp: +49-15146397040

We aim to process all returns promptly, and your satisfaction is our priority. Thank you for shopping with Fastway Trade!